Refund policy

We do not accept returns sent without approval. Every return starts with a return request, and your refund is issued after we have received and checked the product.

How to return an item

Request a return. Email contact@trndycart.in with your order number, the item and the reason. Add clear photos if the item is damaged, wrong or faulty. Do this within 5 days of delivery.
Wait for approval. We review your request and, if approved, send you return instructions and the return address.
Send the item back. Pack it securely, send it with tracking and share the tracking number with us. Return postage is paid by the customer.
We check the product. When your return arrives, we inspect the item to confirm it matches your order and meets our return conditions.
We issue your refund. If the return is accepted, your refund takes 4–5 business days after we receive the product.

Please do not send items back without approval

Orders ship from our suppliers, so the return address is often different from the address your parcel came from. Items sent back without an approved return request may not be accepted or refunded.

How we check returns

Returned items must be unused and in their original packaging. If the item does not pass the check, we will contact you before taking any further action.

Refunds

Refunds go back to your original payment method, and only after the product has been received and checked. Allow 4–5 business days after we receive the product. Return postage is paid by the customer. The original shipping cost is refunded only if the item arrived damaged or was the wrong item.